• At Harmonize, we are committed to creating a safe, inclusive and empowering space where musicians, fans, businesses and otherwise, can connect, share and thrive. Our platform is built around music, creativity and community. To  ensure that everyone can enjoy it fully, we have established clear policies that prioritize safety, accessibility, fairness and respect.

    These guidelines exist to protect musician's rights, promote inclusivity, prevent harm and foster an authentic and supportive environment for all users—regardless of age, race, gender, identity or background. Whether you’re a musician, a record label, a venue or a fan - our policies are designed to ensure that your experience is enjoyable, secure and free from discrimination or exploitation.

    By participating in our community, you agree to uphold these principles and help us maintain a positive, welcoming and creative space for everyone. Thank you for being a part of Harmonize—where music and community come first.

    Dhyana Rao-Middleton

    Founder & CEO

    Harmonize Music ltd


    1. Content & Copyright Policy

    Why? To protect artists' rights and prevent controversy and  legal implications.

    • Users must own or have the rights to share any uploaded albums, mixsets or songs.

    • Clear DMCA takedown process for copyright infringement claims.

    • Watermarking or metadata tagging to help track original uploads.

    • Optional content ID system to detect copyrighted material.

    • Licensing agreements with labels/musicians to facilitate legal distribution.

    Enforcement:

    • Immediate takedown of copyrighted material upon valid DMCA claim.

    • Warnings for first-time violations, with repeat offenders facing suspensions or bans.

    • Artists can appeal wrongful takedowns through a structured process.

    2. Monetization & Promotion Policy

    Why? To keep monetization fair while supporting musicians and businesses.

    • Only verified musicians/businesses can run exclusive content promotions.

    • No disruptive or irrelevant ads (aligned with Harmonize’s native campaigns model).

    • Transparent revenue-sharing for artists using platform tools (if applicable).

    • No artificial boosting (e.g., pay-to-stream bots, misleading promotion).

    Enforcement:

    • Accounts found using fraudulent promotion tactics will be demonetized and/or suspended.

    • Fake engagement schemes (e.g., bots) will result in content removal and potential bans.

    • Clear disclosure required for sponsored posts—failure to comply may result in promotion removal or penalties.

    3. Community Guidelines

    Why? To ensure constructive engagement and prevent abuse.

    • Respectful interactions: No hate speech, harassment or bullying.

    • Authenticity matters: No impersonation, fake profiles or misleading claims.

    • No spam: No mass unsolicited messages, follow-for-follow schemes or engagement farming.

    • Fair use of music: Users who are not owners of the music may only post playlists.

    Enforcement:

    • Content removal and warnings for first-time violators.

    • Account suspensions for repeated harassment, spam or fake accounts.

    • Permanent bans for hate speech, harassment or impersonation cases.

    4. AI & Music Generators Policy

    Why? AI-generated content is growing, and clear policies are needed.

    • AI-generated music should be tagged accordingly.

    • No AI-cloning of real musicians or other accounts without permission.

    • Strict policies on AI deepfake voices to prevent impersonation.

    Enforcement:

    • AI-generated content without proper tagging will be flagged.

    • Unauthorized AI-cloned music or voices will lead to immediate removal and possible account penalties.

    • AI bots or impersonators will be suspended and/or banned.

    • Repeat offenders may face demonetization or bans.

    5. Data & Privacy Policy

    Why? Protecting user data is key to trust.

    • No selling of user data to third parties.

    • Users can control visibility of their posts, comments, and profile.

    • End-to-end encryption for direct messaging.

    Enforcement:

    • Strict compliance audits to ensure data security.

    • Violations of user privacy (e.g., leaks, unauthorized data sharing) will result in severe penalties, including legal action.

    • Users can execute full account deletion at any time, ensuring no data retention beyond legal requirements.

    6. Moderation & Enforcement Policy

    Why? To ensure compliance without over-policing creativity.

    • Tiered moderation: AI detection for spam/toxicity + human review for disputes and content flagged as malicious e.g. hate speech.

    • Transparent strike system for content violations.

    • Appeal process for reported content or takedowns.

    • Community reporting tools with clear review timelines.

    Enforcement:

    • First-time violations get a warning, unless they involve serious offenses like hate speech.

    • Repeated offenses result in temporary suspension or permanent bans.

    • Verified artists and businesses will receive priority moderation support for disputes.

    7. Algorithmic Transparency Policy

    Why? To prevent bias and allow artists to understand discovery mechanisms.

    • Explain how music is surfaced (e.g., engagement, quality diversity).

    • No hidden pay-to-play favoritism (organic and paid promotions are distinct).

    Enforcement:

    • Regular audits to ensure fairness in algorithm-based recommendations.

    • Artists will have access to performance insights explaining why their content is promoted.

    • Any attempts to game the algorithm (e.g., engagement fraud) will result in content penalties, account suspensions and/or legal action.

    8. Business & Brand Policy

    Why? To create a fair and ethical ecosystem for businesses, brands and music industry professionals while maintaining platform integrity.

    • Transparent advertising & sponsorships: All sponsored content must be clearly tagged.

    • No unfair artist exploitation: Businesses cannot force unfair contracts, charge predatory fees or use deceptive marketing tactics.

    • Respect for artists' rights: Labels, managers and promoters must obtain explicit permission before distributing an artist’s content.

    • No pay-to-play schemes: Businesses cannot artificially boost artist content using engagement farming, bot streaming or misleading promotion tactics.

    Enforcement:

    • Businesses violating ethics policies may face temporary or permanent bans from promotions,monetization tools and the platform.

    • Monetization suspension for businesses that engage in fraudulent, misleading or exploitative practices.

    • Artists can report contract disputes, and Harmonize will assist where reasonably possible.

    • Warnings, suspensions or permanent bans based on severity and repeat offenses.

    9. Protecting Musicians from Hate & Online Harassment

    Why? To ensure musicians can share their work without fear of abuse or unfair targeting.

    • Zero tolerance for targeted harassment, hate speech or coordinated attacks on musicians.

    • No review bombing or mass-report abuse against musicians.

    • Protection features such as comment controls, block tools and moderation assistance.

    • Musicians can report hate-based brigading, with priority review and action.

    Enforcement:

    • Accounts engaging in hate-driven harassment or mass abuse will face immediate suspensions or bans.

    • Artists can restrict or disable comments on their content to control discussions.

    • AI-driven detection for dogpiling and harassment trends, with moderator intervention when necessary.

    10. Anti-Harassment & Hate Speech Policy

    Why? To ensure all users feel safe and respected.

    • Zero tolerance for hate speech, slurs or demeaning language targeting race, ethnicity, gender, sexual orientation, disability, age, religion, caste or nationality.

    • No misgendering or deadnaming in a deliberate, harmful or harassing manner.

    • Strict action against hate groups, extremist content and radicalization efforts.

    • No dog-whistling or coded language that promotes discrimination.

    • Human + AI moderation for quick responses to reported violations.

    Enforcement:

    • Warnings, suspensions or permanent bans based on severity and repeat offenses.

    • Community-led reporting system to flag hate speech, with a clear appeals process.

    11. Gender & LGBTQ+ Inclusivity Policy

    Why? To create a gender-affirming space for all users.

    • No restrictions on display  names (vs. legal names) unless for impersonation.

    • Transgender & non-binary visibility: The platform will actively support, promote and protect trans and non-binary users; including musicians and businesses.

    • No outing, harassment or discrimination based on gender identity or sexual orientation.

    • Inclusive moderation training: Staff and AI tools will be trained to recognize and address LGBTQ+ specific harassment.

    Enforcement:

    • Reports on gender-based harassment prioritized for faster resolution.

    • Warnings, suspensions or permanent bans based on severity and repeat offenses.

    • Educational prompts instead of instant bans for first-time offenders (unless malicious intent is clear).

    12. Anti-Racism & Cultural Respect Policy

    Why? To honor diverse cultures and protect against racism.

    • No racist imagery, slurs, stereotypes or discriminatory behavior.

    • Strong protections for Black, Indigenous and POC users from hate speech.

    • No mocking accents, cultural practices or racial gatekeeping in discussions.

    • No AI voice/music cloning that replicates racialized speech patterns without consent.

    • Artists of all backgrounds have equal promotion & discovery opportunities—no algorithmic bias.

    Enforcement:

    • Diversity-sensitive AI moderation + human review to catch nuanced racial discrimination.

    • Warnings, suspensions or permanent bans based on severity and repeat offences.

    • Reports on racism or cultural harassment prioritized for faster resolution.

    • Educational resources provided for users who violate rules in good faith but need guidance.

    13. Sexualization & Exploitation Policy

    Why? To prevent harm, objectification and abuse, especially of women, LGBTQ+ individuals and minors.

    • No non-consensual sexual content or doxxing of personal photos/videos.

    • Strict policy against grooming, predatory behavior and inappropriate contact with minors.

    • No forced or exploitative sexualization of artists, especially women, LGBTQ+ musicians and underage creators.

    • No revenge porn, leaked content or harassment through music-related content.

    Enforcement:

    • Instant bans for clear cases of predatory behavior or non-consensual leaks.

    • Reports on prefatory behaviour, non-consensual leaks  or sexual harassment prioritized for faster resolution.

    • Survivor-first approach: Victims have full control over reporting and content removal requests.

    14. Mental Health & Well-Being Policy

    Why? To promote positive engagement and prevent harmful trends.

    • No promotion of self-harm, suicide or eating disorders.

    • Trigger warnings encouraged for heavy topics in music or discussions.

    • AI/Moderator intervention for patterns of distress in posts (with opt-in support options).

    • Partnerships with mental health orgs to provide in-app resources for users in distress.

    Enforcement:

    • Non-punitive approach: Instead of bans, at-risk users are guided toward support.

    • Community-driven safety flags for harmful content.

    • Reports on mental health or well-being prioritized for faster resolution.

    • Warnings, suspensions or permanent bans based on severity and repeat offenses.

    15. Political & Ethical Integrity Policy

    Why? To prevent misinformation, exploitation and unethical behaviour.

    • No election misinformation or political manipulation via music.

    • No profiting from crisis situations, tragedies or disasters.

    • Human rights protection: No music or content glorifying hate groups, genocide or war crimes.

    Enforcement:

    • Clear fact-checking & removal processes for misinformation.

    • Artists & businesses must follow ethical advertising & sponsorship disclosure rules.

    16. Anti-Ableism Policy

    Why? To ensure that Harmonize is a platform where people with disabilities are treated with respect, dignity and equality - free from discrimination, prejudice or exclusion.

    • Zero tolerance for ableist language, slurs or discrimination targeting people with disabilities, including physical, sensory, cognitive, invisible/non-visible and neurodivergent conditions.

    • No mocking, belittling or demeaning representations of disabled individuals in content, discussions, or music.

    • Inclusive design & participation: Users with disabilities must have equal access to platform features, monetization tools and community spaces.

    • Protections for disabled creators: Musicians and content creators with disabilities will have the same promotional opportunities without bias in discovery algorithms.

    • Support for neurodivergent users: The platform will be designed to be sensory-friendly, with options to reduce flashing visuals, autoplay content and overwhelming stimuli.

    Enforcement:

    • Immediate removal of content that contains ableist hate speech, mockery or discrimination.

    • Warnings, suspensions or bans for users who engage in harassment or exclusionary behavior toward disabled individuals.

    • Dedicated moderation training to ensure that ableist language and systemic discrimination are properly identified and addressed.

    • Feedback by disabled users, reported accessibility concerns and discriminatory experiences, have  prioritised resolution.

    17. Digital Safety & Privacy Policy

    Why? To protect user privacy and prevent doxxing, stalking and non-consensual data collection.

    • No doxxing or sharing of private user info (phone numbers, addresses, etc.).

    • No non-consensual facial recognition or AI-generated likeness misuse.

    • Music ownership protection: Artists own their data and can control its distribution.

    • Strong anti-stalking protections for musicians and users, including private account settings and block features.

    Enforcement:

    • Swift content takedown for doxxing or privacy violations.

    • Multiple privacy levels: Users can control who sees their posts & messages.

  • Last updated: 25th March 2025

    These Terms of Use govern your use of the Harmonize mobile app, website, and related services (collectively, “Harmonize” or the “Service”), operated by Harmonize Music ltd. By using Harmonize, you agree to these Terms.

    If you do not agree with these Terms, please do not use the app.

    1. Eligibility

    You must be at least 13 years old to use Harmonize. If you’re under 18, you must have permission from a parent or legal guardian.

    2. Your Account

    To use Harmonize, you need to create an account. You agree to:

    • Provide accurate and complete information

    • Keep your login credentials secure

    • Be responsible for all activity under your account

    We reserve the right to suspend or terminate accounts that violate these Terms or our Community Guidelines.

    3. User Conduct

    You agree not to use Harmonize to:

    • Post or share content that is unlawful, harmful, or offensive

    • Harass, threaten, bully, or impersonate others

    • Promote or incite racism, sexism, homophobia, transphobia, ableism, or any form of hate, bigotry, or discrimination

    • Engage in political or religious indoctrination, including spreading extremist content or propaganda

    • Share sexually explicit, violent, or otherwise inappropriate material

    • Upload copyrighted material without permission

    • Engage in spam, scams, phishing, or other deceptive practices

    • Violate any applicable laws or regulations

    Please refer to our Community Guidelines for more on expected behaviour.

    4. Content Ownership

    You retain ownership of the content (e.g., playlists, profile info) you create and share on Harmonize. However, by posting content on the app, you grant us a limited, non-exclusive, royalty-free license to use, display, and distribute that content within the app as part of the Service.

    You must have the necessary rights to any content you upload or share.

    5. Intellectual Property

    All app code, features, design elements, branding, and other intellectual property are owned by Harmonize or its licensors. You may not copy, modify, distribute, or reverse engineer any part of the Service.

    6. Third-Party Services

    Harmonize may integrate with third-party streaming platforms (like Spotify or Apple Music). Use of these services is subject to their respective terms and policies.

    We are not responsible for third-party content, availability, or data practices.

    7. Termination

    We reserve the right to suspend or terminate your access to Harmonize at any time, for any reason, including if you violate these Terms or our Community Guidelines.

    You may delete your account at any time via the Harmonize app.

    8. Disclaimer & Limitation of Liability

    Harmonize is provided “as is” and “as available.” We do not guarantee that the app will always be safe, secure, or error-free.

    To the fullest extent permitted by law, we disclaim all warranties and are not liable for any indirect, incidental, or consequential damages related to your use of Harmonize.

    9. Changes to These Terms

    We may update these Terms from time to time. If we make material changes, we’ll notify you in the app or by email. Continued use of Harmonize after changes means you accept the updated Terms.

    10. Governing Law

    These Terms are governed by the laws of the United Kingdom, home of Harmonize Music ltd. Any disputes will be resolved in the courts of England and Wales.

  • Last updated: 25th March 2025

    Your privacy matters to us at Harmonize Music ltd. This Privacy Policy explains how we collect, use, and protect your data when you use our mobile app, Harmonize. We are committed to protecting your information and being transparent about our data practices.

    1. What We Collect

    We only collect the data necessary to deliver a personalized and seamless music-sharing experience.

    Specifically, we collect:

    • Music activity data: Playlists you upload, like, repost, harmonize, and interact with

    • Usage data: In-app behaviour, such as features you use and how often you use them

    • Profile information: Name, username, profile picture, bio, and schedule, if provided by you

    We do not collect:

    • Contact lists

    • Location data unless permitted by you

    • Financial or sensitive personal data

    • Data from other apps or services unless explicitly permitted by you

    2. How We Use Your Data

    We use your data to:

    • Power our in-app recommendation engine

    • Help you discover music and playlists aligned with your taste

    • Enable social features like reposting and playlist sharing

    • Improve overall app performance and experience

    We do not sell, rent, or share your data with any third-parties.

    3. Data Sharing & Third Parties

    We do not share your personal data with advertisers or third-party analytics providers for tracking purposes.

    We may share anonymized, aggregated usage data to help improve our app or for internal research.

    4. Your Control

    You have full control over your data:

    • You can edit or delete your playlists and profile info at any time

    • You can delete your account at anytime through the Harmonize app

    • You can opt out of non-essential notifications and features within your settings

    5. Data Security

    We implement reasonable safeguards to protect your data from unauthorized access, use, or disclosure. While no system is 100% secure, we take your privacy seriously and regularly review our security practices.

    6. Children’s Privacy

    Harmonize is not intended for users under 13. We do not knowingly collect personal information from children. If you believe we’ve collected data from a child, please contact us immediately.

    7. Changes to This Policy

    We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you through the app or via email. Your continued use of Harmonize means you accept the updated policy.

  • Welcome to Harmonize Support! Whether you have a question, hit a snag, or just want to share feedback—we’re here for you.

    Contact Us

    Email: help@harmonizemusic.app
    Hours: Monday–Friday, 9am–5pm (GMT) and 12pm-8pm (KST)

    We aim to respond within 24–48 hours on business days.

    Our Guidelines and Policies

    We are committed to building a safe, supportive and respectful space to connect through music. Please review our policies, guidelines and terms before posting or reporting content.